***Delivery Update - National Lockdown (Updated 19th Jan)***
Full details of our delivery services are below, however please note that whilst we make commitments around dispatch timings, Royal Mail is currently experiencing massive demand and, of course, have their own constraints on resource levels.
We are currently finding that 1st Class Royal Mail delivery times are inconsistent up and down the country. Some deliveries are arriving next day having travelled the length of the country, others are taking 3 -5 working days needing only to travel to the next city! Please bear this in mind when ordering - we strongly recommend you allow a couple of extra days for postage.
Please see latest Royal Mail service update here
Current Delivery Terms
Our Brighton store is shut due to national restrictions, however we will still dispatch web orders each working day, according to the following guidelines:
Thank you very much for your understanding and continued support whilst this period passes. In order to try to help make ordering online more economical for you, during this time we have reduced our 'free 1st class UK Mainland postage' spend level from £20. All other delivery terms remain the same as per below.
Delivery is charged as priced on each order and is based on the weight of the total products being sent. Standard delivery is via Royal Mail 1st Class services, however you may also be presented with other options during your order such as 'Signed For' or Courier Services.
Once you are registered and moving through the checking out procedure, the delivery address you give will define the costs involved in posting the items to you. Collection from our Brighton store is also available and incurs no cost. For any order of
£25 £20 or over, we will dispatch through standard delivery to Mainland UK for free.
If you place an order before 4pm Monday to Friday (excluding Bank Holidays) it will normally be dispatched the same day.
If you order before midday on a Saturday, we will almost always dispatch that same day
If you order after midday Saturday, on Sundays or on a Bank Holiday, your order will be dispatched on the next working day.
If you choose courier or 'Signed For' services, please note that we rely on our service partners Royal Mail to deliver against their service levels. Achievement is never 100% and Creased cannot be held accountable for damages or compensation in the event of late delivery. Creased will though, of course, refund delivery charges if delivery is outside of expected levels
If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. When our delivery partner tries to deliver your order, if it is not possible to deliver your item, whether that be due to the size of the item, non-availability of someone to sign for the item (for those deliveries which require a signature), or any other reason, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or if it is not possible to deliver the item on two separate occasions, you will be required to cover any extra costs incurred in the further re-delivery of your item.
All quoted delivery prices under our standard UK Mainland postal service are for most UK Mainland addresses as defined by the Royal Mail. This includes most Northern Ireland (BT) postcodes, the Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) although these addresses could experience delivery which takes longer than other parts of the UK.
For deliveries to the Channel Islands, these are classed as UK Non-Mainland and will incur additional cost as outlined during the checkout process.
Please call us for details of purchases which you believe are being delivered to more remote parts of the UK and we will do everything we can to get it to you as quickly and cost effectively as possible - that may mean using a 3-day courier instead of the regular Royal Mail services.
We can deliver Worldwide and by choosing the required country in the delivery address, the checkout process will calculate the delivery charges. Please note that for all packages being delivered outside of the UK Mainland area, Creased cannot control or be responsible for import taxes or duties which might be chargeable by the delivery country. This generally does not impact single card orders however where we are sending a packet or parcel, we must add a customs declaration label to the outside.
We will deliver goods to the delivery address you give us on the order - this can be separate to the billing address.
Where you accept our Handwritten Card Service and the item is sent directly to your nominated recipient, the above delivery terms still apply
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock, we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods, however we will always do everything we can to keep you up to date with progress and to enable you to make choices about your purchase as may be necessary.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods, obtaining proof of postage, to:
10 Meeting House Lane
If you are unhappy with the goods received we will refund them as long as they are sent back at the customer's expense in a new, re-saleable condition within 7 working days along with the original receipt
We suggest for your own protection you use a registered postal service.
Any refunds will be issued once we have received the goods, in the required condition. This refund only includes the total of goods sent and not the delivery charge, unless the item is determined to be faulty.
We will not charge a restocking fee for returned items assuming they are in re-saleable condition
Any goods with manufacturing faults on arrival will be replaced or fully refunded.
This does not affect your statutory rights.