Payment & Security


This isn't rocket science but to make every transaction complete, there must be an exchange of goods. In our case, it's the trade of brilliantly different cards to customers who buy them with money (sometimes vouchers). We value our cards, our customers and the payment security of those involved in each and every Creased transaction. Our payments and security policy is split into sections below, so you can rest assured when you purchase from Creased you have no reason to stop smiling. 



The total price payable will be made clear at the time you place your order, whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of changes to the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order if you so wish. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable usually offer you an alternative via email of phone, discussing your requirements with you prior to your acceptance of the alternative. If we are unable to provide an acceptable alternative to you, we shall make a full refund of the price paid by you - you get your money back. If we are unable to contact you to discuss the alternative, we shall replace the product for what we deem to be a suitable alternative.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced - we are only human. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period. So it's best to get them while they are at bargain price. 


Order Processing 

Once your order is processed through the website and payment made via our secure payment provider, your order is sent directly to us for processing. Once we have received your order and payment, our brilliant staff pick, pack and dispatch the item. We aim to do this the same day for all orders received by 5pm Mon — Fri (excl Bank Holidays). Orders received after 5pm on Friday, or those received on Saturday, Sunday, or a Bank Holiday, will be processed and dispatched during the next working day.

For orders where delivery is within a 10-mile radius of one of our stores, then it may be possible for us to process it after 5pm or during a non-working day. Details are included within the delivery section of these Terms & Conditions.


Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website, however the majority of orders are dispatched using standard Royal Mail services, therefore once the order enters the Royal Mail service we cannot provide tracking information (unless you have purchased a service of that type).


Security (Streamline/Worldpay)

We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.


How does the WorldPay Payment Service work?

A shopper visits an e-commerce website and selects the items that they would like to buy.

The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".

The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.

WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.


Data Privacy 

As part of our security policy, we are committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

The information you give us is only used to process and service your transaction on our website and for delivery purposes. At no time will your personal data or email details be given to third parties.

At all times during the checkout process, your personal information is encrypted, preventing it from being seen by anyone other than yourself. This means that you can rest assured that communications between your browser and Creased's web servers are private and secure. Happy days!