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Free UK Delivery On Orders Over £20
Our Handwritten Card Service
Loyalty Scheme - Spend & Earn

FAQs


Here's a list of common questions we get asked by our customers. Have a look through to see if your query can be answered on this page. 

If your question isn't below and you don't want it left unanswered, head over to our Contact Us page or drop us an email at enquiries@creasedcards.com 


Do you have a physical store I can shop in?

We sure do - you can't miss it with our signature purple and yellow storefront! We'd love to see you at our physical store, nestled within Brighton's world-famous shopping district, The Lanes. 

Visit us at 10 Meeting House Lane, Brighton, BN1 1HB. You can find our more info about how to get here on our store page.

 

How long does delivery take?

Delivery is usually between 1-3 working days, we only post 1st Class Royal Mail as standard. Please do remember that during busy holiday periods/special occasions (Christmas, Mother's Day, Valentine's Day etc.) delivery times can be affected - Royal Mail do a great job but cut them a little slack. 

During special occasions period you may also see other special delivery options when checking out e.g. 24 hour Guaranteed. Please do check our Delivery & Returns page for up-to-the-moment delivery options and details.


Can your guarantee my order will arrive at the selected destination for a certain day, or do you offer a special delivery service?

During special occasions period you may also see other special delivery options when checking out e.g. 24 hour Guaranteed. Please do check our Delivery & Returns page for up-to-the-moment delivery options and details.


Is there a minimum spend for me to place an order?

No. And sometimes there is even cards as little as 66p during our super sales. 

But if you spend £20 or over, delivery costs are completely free...gratis... it's on us.


What discounts do you provide?

We aim to provide the most competitive price for high quality brilliantly different cards and gifts. In addition to our great prices, we also offer special discount codes during promotions. Joining our mailing list is the best way to receive the best discounts and down right delicious deals - just head to the bottom of this page and look for Newsletter Sign Up to join!

We also offer these discounts all year round – Armed forces, NHS, The Lanes Discount.


Do you take speculative submissions from new card designers and illustrators?

We are fully stocked right now but we are always on the look out for a great thing - and we know a great design when we see one. If you think your cards could stand out amongst the best on the market, send your submissions to submissions@creasedcards.com


Who are you? Are you part of a big company?

We are Creased. We are a small independent retailer with massive ambition. We are award-winning too, having picked up a few awards at the R.E.T.A.s over the years - as best greetings card retailer in the UK.


How do I know it's safe to pay via your site?

We love a laugh here at Creased but payments and security is something we take really seriously. We use WorldPay as the trusted payment method so you can rest assured your payment is fully secure. For peace of mind, we've put together all the details in a Payments & Security page - take a look.



 

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