Welcome to our redesigned website. If you are a registered Creased shopper, then click LOGIN, then hit FORGOTTEN PASSWORD and enter your email to get access to your account on our new system. Your loyalty points credit has been transferred!
Free UK Delivery On Orders Over £20
Our Handwritten Card Service
Loyalty Scheme - Spend & Earn

Delivery & Returns

We dispatch web orders from our HQ in Brighton - take a look at the guidelines below for all the delivery info you'll ever need to know, however in summary:

  • To ensure our customers get a first class service, we dispatch all orders through Royal Mail 1st class delivery
  • If you order before 4pm on a working day, we will almost always dispatch that same day
  • If you order after midday 4pm on Fridays, on the weekend or a Bank Holiday, your order will be dispatched on the next working day
  • Whilst we do control when we dispatch an order, we do not control Royal Mail's performance - whilst we generally find them super reliable (check our Trustpilot reviews), in times of busy postage periods, there can be slight delays at the depot. During busy occasion periods (Christmas, Valentine's Day etc.) we advise to always get your orders in early if possible
  • To make ordering online a pleasant experience for you, our customers can enjoy free 1st class UK Mainland postage when spending £20 or more - happy days!

 

 

Delivery - Full Details

Delivery is charged as priced on each order and is based on the weight of the total products being sent. Standard delivery via Royal Mail 1st Class services, however during peak occasions e.g. Christmas, Mother's Day, Valentine's Day, you may also be presented with other options during your order such as 'Signed For' or Courier Services - you lucky thing!

Please see latest Royal Mail service update here

Once you are registered and moving through the checking out procedure, the delivery address you give will define the costs involved in posting the items to you. Collection from our Brighton store is also available and incurs no cost, we'd love for you to come and say hi. For any order of £20 or over, we will dispatch through standard delivery to Mainland UK for free.

Orders before 4pm Monday to Friday (excluding Bank Holidays) will usually be dispatched the same day.

Orders after 4pm Friday, on the weekend or on a Bank Holiday, will be dispatched on the next working day.

If you choose courier or 'Signed For' services, please note that we rely on our service partners Royal Mail to deliver against their service levels. Achievement is never 100% and Creased cannot be held accountable for damages or compensation in the event of late delivery. Creased will refund delivery charges if delivery is outside of expected levels, as we understand how frustrating it can be when things don't turn up on time!

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. When our delivery partner tries to deliver your order, if it is not possible to deliver your item, whether that be due to the size of the item, non-availability of someone to sign for the item (for those deliveries which require a signature), or any other reason, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or if it is not possible to deliver the item on two separate occasions, you will be required to cover any extra costs incurred in the further re-delivery of your item.

All quoted delivery prices under our standard UK Mainland postal service are for most UK Mainland addresses as defined by the Royal Mail. This includes most Northern Ireland (BT) postcodes, the Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). These more remote addresses could experience delivery which takes longer than other parts of the UK.

For deliveries to the Channel Islands, these are classed as UK Non-Mainland and will incur additional cost as outlined during the checkout process.

Please call us for details of purchases which you believe are being delivered to more remote parts of the UK and we will do everything we can to get it to you as quickly and cost effectively as possible - that may mean using a 3-day courier instead of the regular Royal Mail services.

We can deliver Worldwide and by choosing the required country in the delivery address, the checkout process will calculate the delivery charges. Please note that for all packages being delivered outside of the UK Mainland area, Creased cannot control or be responsible for import taxes or duties which might be chargeable by the delivery country. This generally does not impact single card orders however where we are sending a packet or parcel, we must add a customs declaration label to the outside.

We will deliver goods to the delivery address supplied on the order - this can be separate to the billing address.

Where you accept our Handwritten Card Service and the item is sent directly to your nominated recipient, the above delivery terms still apply.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock, we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods, however we will always do everything we can to keep you up to date with progress and to enable you to make choices about your purchase as may be necessary.

Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods, obtaining proof of postage, to:

Creased Cards
10 Meeting House Lane
BRIGHTON
BN1 1HB

If you are unhappy with the goods received we will refund them as long as they are sent back at the customer's expense in a new, re-saleable condition within 7 working days along with the original receipt, it's only fair.

We suggest for your own protection against the unexpected, a registered postal service would be a good option.

Any refunds will be issued once we have received the goods, in the required condition. This refund only includes the total of goods sent and not the delivery charge, unless the item is determined to be faulty.

We will not charge a restocking fee for returned items assuming they are in re-saleable condition.

Any goods with manufacturing faults on arrival will be replaced or fully refunded.

This does not affect your statutory rights.

 

Top